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Head of Assessment

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The J. Murrey Atkins Library at UNC Charlotte is seeking a Head of Assessment to oversee and participate in assessment opportunities through the university and promote a data-informed approach to achieving strategic goals. The following application materials must be attached to your electronic submission: ● Cover letter ● Resume/CV ● Names (including titles and company/institutions), addresses, phone numbers, and email addresses of at least 3 professional references. The Search Committee will not contact references before verifying permission with the candidate. The review of applications will begin March 8th. Anticipated start date is July 1, 2017. For additional information about The University of North Carolina at Charlotte, please visit our Web site: http://www.uncc.edu. For further details about Atkins Library, please consult our web site: http://library.uncc.edu. As an EOE/AA employer and an ADVANCE Institution that strives to create an academic climate in which the dignity of all individuals is respected and maintained, the University of North Carolina at Charlotte encourages applications from all underrepresented groups. The candidate chosen for this position will be required to provide an official transcript of their highest earned degree. The candidate chosen for this position will be subject to a criminal background check.

Position Information

General Information

Position Number 002167
Working Title Head of Assessment
Classification Title Librarian
College Library (Adm)
Department Administration
Position Designation Faculty
Employment Type Permanent - Full-time
Months per year 12
Primary Purpose of Department

The Head of Assessment promotes a culture of assessment across the J. Murrey Atkins Library by coordinating a comprehensive assessment program that includes quantitative, qualitative, and usability practices. This position oversees and participates in assessment opportunities throughout the university and promotes a data-informed approach to achieving strategic goals. The Head of Assessment ensures the collection, analysis, and reporting of both qualitative and quantitative data; consults on assessment methods; and provides training on various assessment tools and techniques. The work of the Assessment Team enables the J. Murrey Atkins Library to document impact on our patrons, as well as make evidence-based decisions to continuously improve programs, services, and spaces.

The Head of Assessment coordinates the design and implementation of assessment projects using a variety of methodologies (i.e., surveys, focus groups, interviews, observations, statistical analysis), the collection of quantitative and qualitative data, and the creation of reports that include analysis, findings, recommendations and other products as appropriate. The Head of Assessment is responsible for gathering and reporting data to local, regional, and national entities. The position supervises a three-FTE unit that performs usability studies, anthropological research, statistical analysis, data visualization, and other assessment activities.

The Head of Assessment and the Assessment Team provide expertise and training on assessment-related topics. In addition, the Head of Assessment leads a library wide assessment committee that coordinates all assessment activities. This position also serves on campus-wide assessment committees, collaborates with other campus groups on assessment activities, and participates actively in professional organizations locally, regionally, and nationally.

Vacancy Open to All Candidates
Description of Work

The University of North Carolina at Charlotte recognizes the differentiation of mission, goals, and objectives inherent in the diversity of disciplines represented by its colleges and departments. Thus, the job responsibilities and essential functions for library faculty should be interpreted in the context of the Library’s strategic plan.

Library faculty engage in service to the University, community, and profession. We create physical and digital environments that encourage learning and innovation, build and preserve collections, support research, and advance scholarship. We provide access to and promote the discovery of information. We help our communities become proficient information users and lifelong learners. Library faculty serve current and future UNC Charlotte students, faculty, staff, alumni, and members of the Greater Charlotte and global community by sustaining the intellectual and creative life, and facilitating lifelong learning, discovery, and engagement.

Library faculty are expected to collaborate within the Library and beyond in the performance of professional duties that may include, but are not limited to: selecting, organizing, preserving, and facilitating access to materials; supporting teaching, learning, and research; providing outreach to the campus and community; and developing and maintaining digital and technological innovations.

Library faculty participate in scholarly research, creative endeavors, and professional activities to serve the Library, the University, and the information professions. Library faculty are strongly encouraged to pursue external funding for library-related initiatives.

Essential Duties and Responsibilities

Leads the assessment team in the integration of assessment and evidence-based decision-making across the Library.

Coordinates the planning, development, and implementation of systems to collect, store, process, and disseminate data for decision-making and reporting.

Analyzes and reports quantitative and qualitative data gathered from various sources in the Library and across campus.

Collaborates on assessment research projects across the Library and supports assessment-focused data collection, analysis, and dissemination of findings.

Collaborates on assessment projects across the campus that display library impact.

Explores and communicates new assessment methods, including analysis and data collection to library staff.

Coordinates a team that provides consultation to library staff on assessment methods including usability testing, data collection and analysis.

Heads the library assessment committee.

Develops and implements internal training on assessment methods, data collection and analysis, and technologies.

Works closely with the Technology and Digital Strategies department on business intelligence systems, assessment data storage, and data security.

Coordinates the data collection for annual reports, strategic plans, and surveys.

Provides expertise to library staff in support of their research.

Ensures a collegial, team-oriented work environment.

Displays excellent customer service and interpersonal skills when working with patrons and colleagues.

Plans for, hires, develops, and manages reporting personnel, including faculty, staff, student assistants, interns, and non-student temps.

Completes job performance evaluations for direct reports.

Ensures that all employees are kept up-to-date on knowledge and skills needed to perform assigned tasks.

Minimum Experience/Education

The minimum academic credential required for applicants for faculty positions in Atkins Library is completion of a master’s degree in the field of library and information science from a program accredited by the American Library Association by time of interview.

Graduation with master’s degree in a specialized area directly relevant to the position description may be an acceptable substitute in certain situations if approved by the Dean. A second masters in another discipline or an earned doctorate is highly desirable.

Preferred Education, Skills and Experience

ALA-accredited Master’s in Library or Information Science, or other relevant advanced degree.

A minimum of 2 years of professional experience in an academic library, or equivalent professional experience.

Academic coursework in statistical methods, qualitative methods, and research design.

Documented experience in the development and implementation of assessment strategies in libraries, higher education, or other complex organizations.

Experience using a variety of quantitative and qualitative approaches to assessment such as user-centered design, ethnographic research, usability studies, or evaluation design.

Demonstrated ability to perform data analyses and to present complicated information in easy to understand formats, e.g. data visualization, charts, tables, etc.

Working knowledge of data visualization and statistical software, e.g, Tableau, Gephi, SPSS, SAS, etc.

Excellent oral, written, and interpersonal communication skills.

Preferred:
A minimum of 2 years of management and/or supervisory experience.

Experience collecting and reporting statistics in a complex organization.

Experience with SQL and database structure.

Experience in project management.

Experience with supporting accreditation efforts in higher education.

Experience with national library assessment programs, e.g., LibQUAL+, Project Information Literacy, NSSE, Value of Academic Libraries.

Demonstrated proficiency in the competencies ACRL has identified for assessment coordinators [ACRL draft competencies – http://www.ala.org/acrl/sites/ala.org.acrl/files/content/standards/assessment_proficiencies_draft.pdf].

Necessary Licenses/Certifications
Special Notes to Applicants

The J. Murrey Atkins Library at UNC Charlotte is seeking a Head of Assessment to oversee and participate in assessment opportunities through the university and promote a data-informed approach to achieving strategic goals.

The following application materials must be attached to your electronic submission:
● Cover letter
● Resume/CV
● Names (including titles and company/institutions), addresses, phone numbers, and email addresses of at least 3 professional references. The Search Committee will not contact references before verifying permission with the candidate.

The review of applications will begin March 8th. Anticipated start date is July 1, 2017.

For additional information about The University of North Carolina at Charlotte, please visit our Web site: http://www.uncc.edu.
For further details about Atkins Library, please consult our web site: http://library.uncc.edu.

As an EOE/AA employer and an ADVANCE Institution that strives to create an academic climate in which the dignity of all individuals is respected and maintained, the University of North Carolina at Charlotte encourages applications from all underrepresented groups.

The candidate chosen for this position will be required to provide an official transcript of their highest earned degree.
The candidate chosen for this position will be subject to a criminal background check.

Job Open Date 02/07/2017
Job Close Date
Open Until Filled Yes
Date Review of Applications will Begin 03/08/2017
Proposed Hire Date 07/01/2017
If time-limited, please indicate appointment end date
Contact Information

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. How did you hear about this employment opportunity?
    • UNC Charlotte Website
    • Another Website
    • Agency Referral
    • Advertisement/Publication
    • HERC Job Board
    • Personal Referral
    • Other
  2. Where did you learn about this posting?

    (Open Ended Question)

Applicant Documents

Required Documents
  1. Cover Letter / Letter of Interest
  2. Resume / Curriculum Vitae
  3. Contact Information for References
Optional Documents