CRM Analyst

Position Information

General Information

Position Number 008068
Vacancy Open to All Candidates
Working Title CRM Analyst
Position Designation EHRA Non-Faculty
Employment Type Permanent - Full-time
Months per Year 12
Work Schedule

8:00 am – 5:00 pm; Monday – Friday

Hours per week 40
FLSA Status Exempt
Division Academic Affairs
Department Info & Technology Services (Adm)
Work Location Kennedy
Salary Range
Primary Purpose of Department

We provide highly reliable information technology infrastructure, tools and services to empower the University to achieve its academic, research, administrative and service goals.

Primary Purpose of Position

Primary purpose of the position will be to provide functional leadership by engaging with business stakeholders to gather/analyze requirements and map them to solutions that leverage Salesforce software functionality; and to demonstrate Salesforce capabilities to solve business problems and producing the supporting documentation.

Summary of Position Responsibilities

Responsible for carrying out business, testing and training requirements gathering; BPR leads, workflow analysis, gap analysis, user stories, test case development and functional design. Offers analysis throughout all phases of the SDLC.

Gather, create and document current and future business process flows.

Responsible for carrying out business, testing and training requirements gathering;

Tests Salesforce configuration and setup, test case development, performance and load testing, End to End testing, and functional/regression testing.

Provide support to Salesforce users and act as the primary point of contact for end-user support

Minimum Education/Experience

Bachelor Degree

Preferred Education, Knowledge, Skills and Experience

5+ years of interpreting business needs and translating them into business and functional requirements

5+ years of experience leading and negotiating business solutions through collaborative discussions with business and IT partners.

Experience configuring various salesforce modules including but not limited to case management, campaign management, workflows, profiles, roles, sharing rules and reports.

Salesforce Adoption experience is required

Necessary Certifications/Licenses
Preferred Certifications/Licenses
Special Notes to Applicants

The finalist is subject to a criminal background check.

Posting Open Date 08/09/2017
Posting Close Date
Open Until Filled Yes
Proposed Hire Date
If time-limited please indicate appointment end date
Contact Information

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. How did you hear about this employment opportunity?
    • UNC Charlotte Website
    • Another Website
    • Agency Referral
    • Advertisement/Publication
    • HERC Job Board
    • Personal Referral
    • Other
  2. Where did you learn about this posting?

    (Open Ended Question)

Applicant Documents

Required Documents
  1. Resume / Curriculum Vitae
  2. Cover Letter / Letter of Interest
Optional Documents
  1. Other Document