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Director of Issues Management and External Media Communications

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Please see Special Instructions for more details.

The finalist is subject to a criminal background check.

Position Information

General Information

Position Number 000377
Vacancy Open to All Candidates
Working Title Director of Issues Management and External Media Communications
Position Designation EHRA Non-Faculty
Employment Type Permanent - Full-time
Months per Year 12
Work Schedule

Varied

Hours per week 40 minimum
FLSA Status Exempt
Division University Advancement
Department University Communications (Adm)
Work Location Foundation Annex
Salary Range
Primary Purpose of Department

The primary purpose of University Communications is to build and advance a university-wide, comprehensive, integrated communications strategy. To manage the communication, branding, and marketing aspirations of a diverse, academic enterprise.

Primary Purpose of Position

This position will be a member of the communications team and the point person for crisis and risk communication. Crisis Management: • Provides crisis communications counsel and reputation management counsel to the Administration; directs and manages crisis communication activities. • Coordinate various public relations activities with communications professionals across campus.

Summary of Position Responsibilities

The Director of Issues Management and External Media Communications will focus on the following:

Crisis and Emergency Communications
• Serve as the point person for crisis and risk communications. Directs news media interactions, the preparation of talking points, speeches, presentations and other supporting materials, while also ensuring staffing depth and preparedness in various roles.
• Collaborate with colleagues across University functions to proactively ensure crisis preparedness and awareness, as well as alignment in response.
• Implement communication plans, media outreach and crisis response strategies that are based on University values and support University objectives.
• Constantly improve University Communications’ tactics in comprehensive strategic crisis response plans and collaboratively drive awareness and visibility of crisis initiatives and preparedness across the University.
• Serve as a communications advisor to key leaders throughout the University, assisting in recognizing internal and external crisis communication scenarios and solutions, and defining and executing appropriate strategies to support them.
• Build process, structure, and discipline around crisis communications, including the implementation of response metrics and analysis.
• Serve as a senior member of the University Communications Team and manage a cross-discipline UComm team for crisis/emergency communications including colleagues in social media, data analytics, and campus communications.

External Media Communications
• Supervise a media relations specialist, part-time staff members, and work closely with college and division communicators to ensure strong relationships with the Charlotte regional new media and continued excellence in local/regional earned media for the University.
• Execute on strategies that focus on earned media at the national and international levels.
• Apply the University’s owned media within external news media relations e.g., video and photography in both pitching stories and as directly placed content.
• Oversee the application of relevant analytics and other outcomes to constant improvements.
Crisis Management:
• Provides crisis communications counsel and reputation management counsel to the Administration; directs and manages crisis communication activities.
• Coordinate various public relations activities with communications professionals across campus.

Minimum Education/Experience

• Bachelors Degree
• Masters Degree Preferred
• 7-10 years of relevant communication experience in a University setting.
• Proven ability to manage numerous issues and projects simultaneously in a fast-paced, high-visibility work environment, with demonstrated crisis and issues management experience.
• Knowledge of UNC Charlotte and related work within the Charlotte regional market preferred.

Preferred Education, Knowledge, Skills and Experience
Necessary Certifications/Licenses
Preferred Certifications/Licenses
Special Notes to Applicants

The finalist is subject to a criminal background check.

Posting Open Date 08/29/2017
Posting Close Date
Open Until Filled Yes
Proposed Hire Date
If time-limited please indicate appointment end date
Contact Information

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. How did you hear about this employment opportunity?
    • UNC Charlotte Website
    • Another Website
    • Agency Referral
    • Advertisement/Publication
    • HERC Job Board
    • Personal Referral
    • Other
  2. Where did you learn about this posting?

    (Open Ended Question)

Applicant Documents

Required Documents
  1. Resume / Curriculum Vitae
  2. Cover Letter / Letter of Interest
Optional Documents