Patron Services Representative

Position Information

General Information

Position Number FWS75
Working Title Patron Services Representative
Division Academic Affairs
Department Col of Arts & Architecture (Col)
Work Unit Col of Arts & Architecture
Work Location Robinson Hall Box Office
Vacancy Open To UNC Charlotte Students Only
Position Designation Federal Work Study
Employment Type Temporary - Part-time
Hours per week 10-20
Work Schedule

Student worker must have some availability to work Mon – Fri, 11am to 3pm, plus some nights and weekends for performances.

Pay Rate $8.00
Minimum Experience/Education

Must be a currently enrolled UNC Charlotte student. Additionally, must have been awarded, and accepted, Federal Work Study funding as part of a financial aid package as administered by the Office of Student Financial Aid.

Departmental Preferred Experience, Skills, Training/Education:

Excellent communication and customer service skills are required. Student must be prompt, reliable, and able to interact with the public in a polite and professional manner. Must be able to use a computer, telephone, and cash drawer. Student will be required to execute cash sales and handle credit card transactions according to University security guidelines. A criminal background check is required.

Duties and Responsibilities

The Robinson Hall Box Office handles ticket sales for all Music, Dance & Theatre performances throughout the year as well as special events. Students working as Box Office staff will assist patrons over the phone and in person with their ticket purchases and inquiries. They may also assist the Audience Services Manager with various box office or marketing projects. Students will work some evenings and weekends based on the performance schedule.

Other Work/Responsibilities

Student will be primarily responsible for selling tickets to Robinson Hall events using box office ticketing software. Sales will be done in person and over the phone. Student will also answer questions about upcoming events and assist prospective patrons. Student will also assist the Audience Services Manager and Performing Arts Operations Manager with various tasks as needed.

Necessary Licenses or Certifications
Proposed Hire Date 01/08/2018
Expected Length of Assignment 4 Months
Posting Open Date 11/27/2017
Posting Close Date 01/08/2018
Special Notes to Applicants

Please attach a cover letter and resume to online application.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * Have you been awarded and accepted the Federal Work Study Grant, by the Student Financial Aid Department?
    • Yes
    • No
  2. * Are you currently enrolled as a student at UNC Charlotte?
    • Yes
    • No

Applicant Documents

Required Documents
  1. Resume / Curriculum Vitae
  2. Cover Letter / Letter of Interest
Optional Documents