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Technology Support Analyst

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply for this Job link/button.

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Please see Special Instructions for more details.

* Please submit a resume and cover letter with your application. These documents will be used to evaluate your written communication skills as well as supporting documents of your knowledge, skills, abilities, education and professional experience. * Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write 'see resume' on your application when completing the job duties section. * If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment). * Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.

Position Information

General Information

Vacancy Open to All Candidates
Employment Type Permanent - Full-time
If time-limited, note appointment end date
Hours per week 40
Months per year 12
Position Number 009269
NC Salary Grade Equivalency 72
Classification Title Technology Support Analyst - Journey
Working Title Technology Support Analyst
Salary Range $55,364
Anticipate Hiring Range $55,364
FLSA Status Non Exempt
Division Academic Affairs
Department Library (Adm)
Work Unit Library Tech & Digital Strategies
Work Schedule

8:00 am – 5:00 pm; Monday – Friday

Primary Purpose of Position

The primary purpose of this position is to provide consultative and technical support services for the administrative, research, and instructional computer users in the Library in the use of a wide number of systems and software packages. The work performed by this individual is characteristically complex and involves analytical problem solving and extensive knowledge and proficiency in a broad range of information technologies.

Minimum Education/Experience

Graduation from a two year technical college with a major in computer science, information technology or related area and two years in the information technology field related to the position’s role; or graduation from a four year college or university and two years experience in the information technology field related to the position’s role; or graduation from a four year college or university with a major in computer science or information technology or related degree and one year experience in the information technology field related to the position’s role. Related information technology experience may be substituted year for year for the required education.

Essential Job Duties

Manage the creation/deployment of both faculty/staff and public computing images.
Provide level 1 and level 2 hardware and software support within the J. Murrey Atkins Library.
Consult with internal and external clients to determine needs and effectively communicate to leadership.

Other Work Responsibilities

Research and implement emerging technologies associated with supported systems.
Maintain appropriate hardware certifications; stay abreast of technology upgrades and changes; proactively participate in training and professional development to gain this knowledge.
Work with team to develop new software images and deployment methods.
Maintain desktop related servers as needed.

Departmental Preferred Experience, Skills, Training/Education

Support/Help Desk experience.

Desktop management and Administration Experience

Windows 10 MCP experience.

Mac OS X experience.

Have knowledge of systems that impact the customer computing environment including Active Directory, Windows and Mac group policies, user access rights etc.

Have knowledge of software licensing and distribution and how it impacts customer computing environment: including Microsoft SCCM and Jamf Pro / Casper Suite.

Necessary Licenses or Certifications
Work Location Atkins
Posting date 11/28/2017
Closing date 01/03/2018
Proposed Hire Date 01/16/2017
Contact Information
Special Notes to Applicants
  • Please submit a resume and cover letter with your application. These documents will be used to evaluate your written communication skills as well as supporting documents of your knowledge, skills, abilities, education and professional experience.
  • Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write ‘see resume’ on your application when completing the job duties section.
  • If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment).
  • Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * How did you hear about this employment opportunity?
    • UNC Charlotte Website
    • Another Website
    • Agency Referral
    • Advertisement/Publication
    • HERC Job Board
    • Local JobNetwork
    • Personal Referral
    • Other
  2. Where did you learn about this posting?

    (Open Ended Question)

  3. Do you have professional support/help desk experience? If yes, please explain your experience.

    (Open Ended Question)

  4. Do you have experience and knowledge of systems that impact the customer computing environment including Active Directory, Windows and Mac group policies, user access rights etc? If yes, please explain your experience.

    (Open Ended Question)

  5. Do you have professional experience and knowledge of software licensing and distribution and how it impacts customer computing environment: including Microsoft SCCM and Jamf Pro / Casper Suite? If yes, please explain your experience.

    (Open Ended Question)

Applicant Documents

Required Documents
  1. Resume / Curriculum Vitae
  2. Cover Letter / Letter of Interest
  3. Contact Information for References
Optional Documents