Technology Support Technician

Position Information

General Information

Vacancy Open to All Candidates
Employment Type Permanent - Full-time
If time-limited, note appointment end date
Hours per week 40
Months per year 12
Position Number 002359
NC Salary Grade Equivalency 63
Classification Title Technology Support Technician - Journey
Working Title Technology Support Technician
Salary Range $45,153 - $47,801
Anticipate Hiring Range $45,153 - $47,801
FLSA Status Non Exempt
Division Academic Affairs
Department Col Liberal Arts & Science (Col)
Work Unit Languages and Culture Studies
Work Schedule

10:00 am – 7:00 pm; Monday – Thursday
8:00 am – 5:00 pm: Friday

Primary Purpose of Position

This position will provide technical support for the LRC computer labs.

Minimum Education/Experience

Graduation from high school and three years of experience in the administration of a computer system; or a two year technical school degree in computer technology and one year of experience in the administration of a computer system; or an equivalent combination of training and experience.

Essential Job Duties

The Technology Support Technician serves as the Language Resource Center (LRC) Coordinator and local support for faculty and staff desktop computing in the Department of Languages and Culture Studies. The Coordinator staffs and supervises the LRC during regular business operations and for special projects, provides technical support of LRC and film computer lab hardware and software, configuration and imaging, maintenance and minor repairs, evaluating new technologies and development of technical solutions; provides support for LRC and film faculty and student clients in multilingual and multimedia computing; provides technical support for development of LRC and the College of Liberal Arts and Sciences Office of Academic Technologies instructional technology projects, including multimedia and web; maintains LRC and film lab hardware, software and media inventories, usage databases, and documentation; aids in LRC planning and film lab planning.

Required experience for this position includes use of Windows lab imaging tools such as SCCM, Casper, and familiarity with supporting both Windows and Macintosh systems on Active Directory. Macintosh lab administration is strongly desired. Experience in a multilingual computer lab environment will make the candidate an excellent fit in our environment. Project management experience and excellent communication skills highly welcome. Lab management in the College of Liberal Arts & Sciences is coordinated at the college level; teamwork is required

Other Work Responsibilities

1. Delegate and collaborate on tasks accordingly to work study students and to LRC Director, Office of Academic Technologies, or Information Technology Services.
2. Inventory, and monitor check in and checkout equipment.
3. Hire and manage work study students to support daily operations.
4. Maintain Main Classroom Reservation calendar.
5. Monitor COED434 and COED037 lab spaces.
6. Collaborate to design solutions for technical and pedagogical challenges.

Departmental Preferred Experience, Skills, Training/Education

Preference is given to the candidate who has experience with client technical support (computer software/hardware troubleshooting), technical documentation, and who demonstrates strong interpersonal communication skills.

Intermediate experience with Microsoft Office (Word, PowerPoint, Excel).

Intermediate experience with Google Suite (Gmail, Google Docs, Google Sheets, Google Slides, Google Sites).

Ability to supervise work study students, determine individual strengths, and delegate tasks.

Necessary Licenses or Certifications
Work Location 434 COED
Posting date 11/30/2017
Closing date 01/07/2018
Proposed Hire Date 01/31/2018
Contact Information
Special Notes to Applicants
  • Please submit a resume and cover letter with your application. These documents will be used to evaluate your written communication skills as well as supporting documents of your knowledge, skills, abilities, education and professional experience.
  • Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write ‘see resume’ on your application when completing the job duties section.
  • If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment).
  • Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * How did you hear about this employment opportunity?
    • UNC Charlotte Website
    • Another Website
    • Agency Referral
    • Advertisement/Publication
    • HERC Job Board
    • Local JobNetwork
    • Personal Referral
    • Other
  2. Where did you learn about this posting?

    (Open Ended Question)

  3. Please describe your experience providing technology support and troubleshooting in an IT environment.

    (Open Ended Question)

  4. Do you have professional experience in a supervisory and/or lead role with experience determining individual strengths and delegating tasks? If yes, please explain your experience.

    (Open Ended Question)

  5. Please describe your proficiency in the Google environment (Gmail, drive, sheets, etc)?

    (Open Ended Question)

  6. Have you completed any training or do you have any experience with Microsoft Office Suite i.e. Word, Access, Excel, PowerPoint?
    • No
    • Yes, Beginner Level
    • Yes, Intermediate Level
    • Yes, Advanced Level

Applicant Documents

Required Documents
  1. Resume / Curriculum Vitae
  2. Cover Letter / Letter of Interest
  3. Contact Information for References
Optional Documents