Mosaic Technical Assistant

Position Information

General Information

Position Number STU070
Working Title Mosaic Technical Assistant
Division Academic Affairs
Department College of Engineering (Col)
Work Unit College of Engineering
Work Location Smith 226 and EPIC 1245
Vacancy Open To UNC Charlotte Students Only
Position Designation Student Temporary Wage
Employment Type Temporary - Part-time
Hours per week Min. 10, Max. 20
Work Schedule

Flexible schedule based on class schedule and departmental needs

Pay Rate $8.00
Minimum Experience/Education

Must be a currently enrolled UNC Charlotte student.

Departmental Preferred Experience, Skills, Training/Education:
Duties and Responsibilities

1. Will provide customer support through Phone, walk up, email and submitted tickets
2. Will create and manage the dispositions of tickets for customer issues
3. Will need to interact with student, faculty and staff in resolving problems
4. Will need to demonstrate technical competency in assessing problems and resolving them in a Windows, Mac and Linux environment
5. Will be required to monitor all services through an online monitoring tools
6. Will monitor labs through web cams
7. Will be required to create documentation for the knowledge base and special projects
8. Will be trained and expected to achieve an acceptable competency level to support all of Mosaic on Windows and Linux
9. This position will require some physical work; driving skills; work in the evening
10. Will be required to attend departmental meetings at 7am as they are posted
11. Must be organized and goal oriented
12. Second semester freshman through Junior candidates will only be considered. No Graduate students please

Other Work/Responsibilities

To assist in providing timely service to faculty, staff and students

Necessary Licenses or Certifications
Proposed Hire Date
Expected Length of Assignment 9 months
Posting Open Date 02/19/2018
Posting Close Date 03/19/2018
Special Notes to Applicants

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * Are you currently enrolled as a student at UNC Charlotte?
    • Yes
    • No

Applicant Documents

Required Documents
Optional Documents
  1. Resume / Curriculum Vitae
  2. Cover Letter / Letter of Interest